Title: Washington Peer Network (WPN) Program Manager

Part/ Full Time: Full Time – 40 hours/ week

Hourly/ Salary: Hourly

Pay Scale: $28.12 – $33.50

Reports to: Peer Workforce Training Director

Supervisory Role: Yes

Candidates who identify with one or more of the following are STRONGLY encouraged to apply.

Individuals with lived experience in mental health and/or substance abuse
BIPOC identified individuals.
LGBTQIA+ identified individuals.
Veterans

Purpose/Vision/Mission

Peer Washington's purpose is to provide peer emotional support and development services to:

Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases.
Target disparately impacted communities through site expansion operated as a dba of Peer Washington named for location and guided by a charter identifying the target community served.
Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community.
Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.
Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.

Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another.

General Summary

Programming is the culmination of services that our organization provides to the community. This includes, but is not limited to, volunteer engagement and management, peer support groups, peer coaching, resource connections, supported employment, supportive housing, special events, community assistance programs, community outreach and collaboration with community partners. The role of the Program Manager is to assess, create, manage, and develop ongoing programming as it pertains to the direction of our organization in serving the needs of the community.

Primary Responsibilities

Recruit, train, supervise and mentor WPN coordinators, identify annual goals, and ensure direct
reports can meet those goals.
Report to the Senior WPN Program Manager.
Collaborate with PWD, WPN staff, and other stakeholders to implement and maintain the Washington Peer Network.
Create and maintain tools to keep peer network items up to date, this includes event calendars, membership review, and monitoring statewide network access and participation in identified projects and programs.
Manage the Peer Connections Zoom platform with facilitator recruitment and coordination, Zoom troubleshooting, and the stipend process.
Create, implement, and maintain organizational tracking tools as needed.
Strive to meet or exceed all grant/contract deliverables as assigned including data collection, reporting, invoice payment approval and tracking.
Develop conference presentations, create trainings, systems, and communicate effectively about wins and challenges.
Manage the Help 4 Helpers training program.
Build relationships with staff, members, and community stakeholders to provide services that best serve the needs of our members and peer community.
Problem solves issues and conflicts as they arise that are beyond the scope of the WPN coordinator role.
Actively address people and issues that conflict with Peer WA policies or create an unsafe environment for people to come together. This includes mediation of personal conflicts among PWD/WPN training participants to full resolution and involving the Senior WPN Program Manager when necessary.
Maintain open communication and effective working relationships with other staff members based on mutual respect, reasonable and timely expectations that promote a positive working environment.
Oversee/implement all trainings and events assigned.
Respond to all phone calls and emails within 1 business day when not in the field and 3 business days when you are in the field.
Work with your direct reports and other staff in the planning and logistics for all special events.
Act as a representative on behalf of Peer WA as needed with regards to community collaborations and events as assigned by the Senior WPN Program Manager. This includes reporting back to the CWDO with updates and for direction on how to proceed with our involvement.
Maintain clear communication with staff and volunteers.
Encourage members to get involved in volunteer positions, special events and fundraising events.
May, at times, require flexibility in their schedule to accommodate business travel and WPN events.

Required Qualifications

Must identify as a peer: someone with lived experience and in recovery for a period of at least one year.
Must have management experience- at least 3 years.
Must have supervision of peer support specialist experience— at least 2 years.
Must be able to write curriculum, reports, and professional summaries of work.
Ability to work with diverse individuals with visible and invisible disabilities.
Must understand concepts of equity, diversity, inclusion and justice and make it a priority in all your work.
Must be able to use Microsoft tools, learn Smartsheet and have a proficiency with current business communication tools such as Zoom, Teams and Slack. (Examples only)
Recent/Current management experience: supervision, volunteer management, project management, reporting, budgets, conflict resolution, scheduling, etc.
Must have great organizational, documenting, communication, and program development skills.
Must have experience working as a peer recovery coach and Certified Peer Counselor (CPC) or willingness to take the training within six (6) months of hire.
Ability to be an active listener by asking questions and reflecting on what is being said.
Proficient level of ability with computer software: Microsoft Office Products, Salesforce, and Smartsheet.
Ability to work both independently and under supervision.
Ability to maintain healthy boundaries with peers.
Ability to manage time effectively.

Additional Responsibilities

This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, the Program Manager will be responsible for any additional tasks that are assigned by the Training Director.

Additional Compensation

Starting wage $28.12 – $33.50 per hour DOE.
Paid Vacation Time – 3 weeks per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover.
Paid Sick Time – 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover.
One Personal Day if hired prior to March 8, 2025, Three Personal Days per quarter thereafter. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.
Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.
Simple IRA through Charles Schwab with an employer match of up to 3%
Employee Assistance Program through Mutual of Omaha
Work cell phone through AT&T
Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.

If you are interested in applying for this position, please submit a resume and cover letter to Stephanie Lane (stephanie@peerwd.org).

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Washington Peer Network (WPN) Program Manager